Hey guys and gals, just checking in and looking for your help, too. As you may have experienced in the last handful of days, many users were encountering a problem where they would come to Redleg Nation and new posts wouldn’t be there. Users would need to refresh the page each time they showed up in order to get the “live” version of the site.

We’ve been trying to fix the problem for days now. We’ve gotten more than a few emails from you about the issue, and tried to respond to them. If we didn’t respond to yours, we’re sorry – but we promise we did read it. Earlier this morning we spent over a half-an-hour with tech support trying to get things fixed. And we hope that we have.

With that said, there may still be an issue with your device initially loading the most recently cached version of the site. We hope that’s not the case, but even I had some issues with that after we dealt with tech support on my phone (but not on my computer).

From my side of things, it’s been very frustrating to not be able to get things working properly. I’m sure it’s been inconvenient for some of you as well to have to deal with our issues. If you are getting old versions of the site moving forward, hit the refresh button. If it continues to happen beyond that point, please leave a comment in this thread or send me an email to let me know – and try to include if you were on a computer or mobile device.

That said, thanks for hanging around and reading. We appreciate it. And hopefully we’ve got the problem taken care of now, too. But if not, please let us know because we can’t fix things if we don’t know they are broken.

24 Responses

  1. Aaron B.

    This sounds like a cache issue… and may be something that has to do with saving bandwidth, since it is using the cache copy instead of doing a fresh load on each visit. So check your setting on anything that is saving bandwidth.

    • Doug Gray

      It is and it isn’t. We definitely use a caching plug in. But we also had it turned off for 29 hours and people were still having the issue. That’s what’s been the most frustrating part – I understand why it’s happening. I just can’t figure out WHAT exactly is causing the caching issue since we turned off the caching plug-in and people were still having the issue (the plug-in is turned back on currently).

      • Aaron B.

        Hmmm well perhaps once the browser receives the “cache” command the first time, it remembers this on next visit and still uses cache version until a manual reload occurs and it gets the new instructions not to cache (sort of a catch 22). But I would leave that plug-in off, that is probably where the problem resides. On a site with constant updates and comments you don’t want to use cache ever.

      • Doug Gray

        Until four days ago it’s never been a problem. The cache is supposed to cache a new version any time an “edit” is made to the site. Including comments being added by users. What’s even more strange is that both here, and my other site, are using the same server, same plug-in – same everything. It’s not having any caching problems. I’m kind of at a loss to be honest.

  2. Don

    Understand the frustration. I work closely with the people that run our company website and there are constant issues due to browser changes and the hosting computers with backups/copies/redundancies getting out of sync.

    It is very frustrating.

    I have been having to refresh for the last few days but knowing how the low level of this computer/software/internet works being an electrical design engineer I am amazed anything ever works on the internet as after something is made functional, the orders are to keep the functionality but take 25% of the cost out of the design.

    When every something goes wrong, it reminds me of the line in Armageddon where they are on the launching pad where the guys says something like, remember this cost so many billion dollars and every part was made by the lowest bidder.

    I really appreciate the site being in western NY, 99% of the baseball fans only want to talk about the Yankees and I get to read and learn about my favorite team. Doing a refresh is no big deal.

  3. Colt Holt

    Interesting, I thought the issue was my phone.

  4. Matt V

    There are two hard problems in computer science: cache invalidation, naming things, and off-by-one errors.

    • Ken

      And obviously math! LOL Sorry, couldn’t resist.

    • lost11found

      The unintentional humor here is great. mostly from the fact that we’ve all done it and to know we are not alone.

  5. Big Dan

    I don’t know what a cache is, but I do agree with everyone else that websites are better when they work properly.

  6. Redgoggles

    This is still happening to me, on both cell/computer.

  7. Seat101

    Well I haven’t posted in a while. But if this is the last post by you so far today, then so far so good

  8. CI3J

    Which caching plugin are you using? I have been using WP Super Cache on my site for the last 5 years and have never had a problem.

    You could always try completely uninstalling the plugin then re-installing. Also, is your PHP up to date? You would have to access that on your server backend (NOT the WP console). I just recently did that on my page and it seemed to make everything run faster/smoother.

    • Doug Gray

      Tried disabling the plug-in, which it was for 29 hours, and people were still having the problem. Then I uninstalled and re-installed it this morning.

  9. Carl S

    I’ve got multiple browsers on my computer that I utilize.

    Issue is still occurring with my Firefox browser.

    Internet Explorer and Edge browsers are working fine.

  10. MARK MOORE

    Phone still. Will check computer later.

  11. IndyRedsFan

    In case any of you haven’t discovered this. I’m having the issue too, but found that if the “old page” comes up, all you need to do is to hit “refresh” and the current page appears.

    • Doug Gray

      Sadly this is a solution to a problem that shouldn’t be happening and I’m ready to rip my hair out of my head.

  12. Mark Moore

    Confirmed in my PC browser (Chrome, on W10) as well.

  13. Colorado Red

    Just a note,
    I am still getting the issue.
    Chome on W10 also.
    I just not hit refresh a lot, and it is not a big deal.

  14. Jeff

    Doug, I’m still having to refresh on mobile Google Chrome.

  15. Doug Gray

    I just wanted to thank everyone for continuing to check in with their issues. I’ve been dealing with tech support again today to try and figure out what the heck is going on.

  16. Eric B

    Only happened once to me 4 days ago. Since then all is good.

  17. Big Dan

    I just want to again say that I don’t know what a cache is, and I can’t help, but I do still prefer websites that work